Frequently Asked Questions
Welcome to Second Star Presets! Below you’ll find answers to our most common questions to help you get started with your presets and actions.
1. What are presets and actions?
Presets are custom settings for Adobe Lightroom Classic that allow you to edit your images quickly and consistently with just one click.
Photoshop actions are automated steps that enhance your workflow in Adobe Photoshop, saving you time while achieving polished, professional results.
2. Are these presets compatible with my software?
Our presets are designed for Adobe Lightroom Classic (desktop version) and our actions are for Adobe Photoshop.
- Lightroom: Works with the latest version of Lightroom Classic.
- Photoshop: Compatible with the latest versions of Adobe Photoshop CC.
Note: These products are not intended for Lightroom Mobile or older versions of Lightroom that don’t support .xmp files.
3. How do I install my presets and actions?
Your purchase includes a step-by-step installation guide to walk you through the process. If you need extra assistance, you can reach out to us from our contact form for support.
4. Can I customize the presets?
Absolutely! Our presets and actions are designed as a creative foundation. Feel free to adjust the settings to match your unique style, lighting conditions, and artistic vision.
5. Will I get a refund if I change my mind?
Due to the digital nature of these products, all sales are final and non-refundable. Please double-check your software compatibility before purchasing.
6. Can I use these presets on commercial work?
Yes! Your purchase allows you to use the presets and actions on both personal and professional projects although edistribution, resale, or sharing of the files is strictly prohibited.
7. How will I receive my download?
After your purchase, you’ll receive an instant download link delivered directly to your email. Be sure to download and back up your files promptly.
8. What if I lose my files?
We recommend backing up your downloads to a cloud storage service or external drive. If you misplace your files, contact us with your order details, and we'll be happy to resend them.
9. Who do I contact for support?
If you have any questions or need help with installation, email us from the contact page or send us a direct message on Instagram @secondstarportraits or @secondstarpresets
10. Do you offer custom presets or training?
Yes! Let us know what style you are needing or if you’d like us to test one for you. You can send up to 5 photos. For photographers looking for a more tailored editing experience or one-on-one guidance, we offer editing tutorials HERE. Contact for more details.